I opened my new Lori doll or accessory and have a problem with it. What should I do?
The store where you purchased the toy should be able to help you with an exchange or return. If not, then please fill out the following form to receive assistance from our customer service team: www.battathelp.com
Be sure to include as much information as you can, including required fields, in order to receive a response. Please note that response times vary depending on the time of year, however you can expect a 2-3 business day turnaround in most cases.