I opened my new Lori doll or accessory and have a problem with it. What should I do?
The store where you purchased the toy should be able to help you with an exchange or return. If not, you can email us at firstname.lastname@example.org or call us at 1-866-665-5524. We’re around Monday through Friday, from 8:00 a.m. to 4:30 p.m. Eastern Standard Time. Please be sure to include your phone number, and type the name of the toy in the subject line. Whatever the concern, we’ll get it figured out.